I finally got around to stopping by Bank Of America to talk to them
about some charges that I was hoping they would waive me.
See, when we signed up for a business account we were told we'd get two years without any fees. There was only one catch: you had to go back to the bank to get the second year's fees waived.
So, I walked into the bank, without any documentation whatsoever of this
agreement. I just hoped for the best.
Here's what happened....
- The quick info desk guy genuinly tried to solve my problem, and only when he couldn't did he make we wait in a queue.
- The person who helped me with the problem ended up finding me a way to waive all my fees on the accout, for *life*.
- The person helping me refunded the $24.00 in fees without me asking if she would do so.
Overall, I'm really impressed. I love online banking, but it's good to know the person-to-person form can be just as useful.
Oh, and I got a lollipop out of the deal. Who could ask for more?