Tuesday, December 22, 2009

I just finished talking to QuickBook support, and boy am I exhausted

I just got off a 141 minute phone call with Intuit, regarding a tech support issue with their QuickBooks web Time Tracker software. The issue was an apparent inconsistency between the local QuickBooks file and the remote Time Tracker system.

To be honest, I'm not really sure what to take away from the call - but after 141 minutes, I feel like I should get something out of it. I suppose I could take this from any number of angles:

  • Optimistic: wow, look at the perseverance of QuickBooks tech support. It took them 3 techs and remote access, but they resolved the issue. Also, they never once blamed the issue on me or my setup.
  • Pessimistic: wow, 141 minutes to fix an obvious data inconsistency which shouldn't have been able to happen in the first place.
  • Philosophical: see, this is what happens when a desktop app (QuickBooks) decides that it should really be in the cloud. You end up with a cloud presence (Time Tracker) that needs to stay in sync with the desktop system. This, as my issue shows, can be fragile to say the least.

Regardless, I think I've had my quota of talking to tech support for foreseeable future. I just hope stuff stays in sync, like its supposed to.

Oh - anybody have any experience with QuickBooks time tracker? Is it a good solution to use for a small business?

1 comment:

  1. Ben:

    You may want to take a look at the Minute7 web-based time tracking system that integrates with QuickBooks.

    Their suppport is top notch, and the product is drop-dead simple to use.

    More details:

    Scott Gregory, QuickBooks Specialist