We just got back from a trip to Boston, where we yet again rented from Hertz. The rental went well - we got a free upgrade to a larger car (not something I'm usually excited about, but with car seat and stroller in hand, it was I have to admin, awesome) and the car seat we rented was clean and in perfect working order.
But, the real winner is that for the second time in a row, at drop off, a Hertz employee has driven us in the rental car, to the airport terminal. No unloading the car, loading the bus, waiting with an active/crying/chattering little boy, and then hurriedly unloading the bus. Nope, just door to door service.
Previously, Hertz offered the service to us and we were just blown away. This time we timidly asked if they'd give us a ride, and there were more than glad to oblige.
So: (a) if you've got children consider Hertz. And (b) if you're in business, never forget the power of going above and beyond. What may cost you being down a team member for a few minutes, may make a customer's day.