I just learned about Wimzi, an AOL widget that embeds an anonymous AIM client on a web page
The result is that anyone can come along and easily chat with you, just like those fancy Live Support modules. Only, instead of some guy in a 3rd world country getting paid $0.10 a day to attempt to answer your questions, you get to talk to a real person.
So what the heck, give it a try. Ask me anything, I dare you:
On a more serious note, I've set this up on the i2x website so that people can easily contact us.