Wednesday, February 04, 2009

Yet Another Dell Support Trick - Try Safe Mode

So, my attempt to fix Shira's networking issue on her Dell didn't solve the issue. I was out of options, so I called my buddies at Dell.

The first person I spoke with wanted me to check to see if the little picture of the computers, next to the clock, had a red X through it. Oh dear. This was going to be a long conversation. Luckily, she was in large company support, and so she transported me off to someone who's job it was to handle little peons like me.

The guy who ended up helping me had a much thicker Indian accent (whereas the large company support sounded quite American...hmmm...), but boy, did he know his stuff. He immediately had me boot into Safe Mode and confirm that the Internet connection was nice and speedy there.

This was an elegant way to prove that it's a software problem, not a hardware one.

We didn't resolve the issue - but at least I'm convinced it's not a bad Ethernet card.

This Safe Mode trick, like other Dell advice, will be going into my toolbox for future use.

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